Terms and Conditions

Last updated: 01.04.2026.
These Terms and Conditions govern the use of services provided by Chill Relax and Travel (hereinafter: "the Agency"). By booking or using our services, you agree to these Terms in full.

1. General Provisions The Agency operates in accordance with the laws of the Republic of Croatia, including but not limited to:

  • The Act on the Provision of Tourism Services
  • The Consumer Protection Act
  • The Obligations Act

These Terms form an integral part of every booking and contract concluded with the Agency.

2. Services The Agency provides:

  • Boat excursions
  • Private and shared transfers
  • Travel-related services and experiences

All services are described on our website. The Agency reserves the right to modify minor details due to operational or safety reasons.

3. Booking and Payment A booking is considered confirmed once:

  • Payment is completed (full or partial, depending on offer), and
  • The client receives a confirmation (email or voucher)

Prices are expressed in EUR. The Agency reserves the right to change prices before booking confirmation.

4. Cancellation Policy In accordance with the Croatian Consumer Protection Act, the statutory 14-day right of withdrawal does not apply to services confirmed for a specific date of performance (Article 79(1)(12) of the Act).

Our cancellation policy:

  • Free cancellation up to 24 hours before the scheduled service
  • Cancellations made less than 24 hours before the service are non-refundable
  • No-shows are charged 100%

Refunds are processed within 7 business days.

5. Changes and Cancellations by the Agency The Agency reserves the right to modify or cancel services due to weather conditions, safety concerns, or unforeseen circumstances. In such cases, clients will be offered:

  • An alternative date/service, or
  • A full refund

The Agency is not responsible for additional costs incurred by clients (e.g. accommodation, transport).

6. Client Responsibilities Clients are required to:

  • Arrive on time at the agreed meeting point
  • Follow safety instructions provided by staff
  • Possess valid identification if required

The Agency reserves the right to refuse service to clients whose behavior endangers safety or disrupts the experience, without refund.

7. Liability The Agency is responsible for providing services with due care and professionalism.

However, the Agency is not liable for:

  • Loss, damage, or theft of personal belongings
  • Injuries resulting from non-compliance with safety instructions
  • Events caused by force majeure (weather, sea conditions, government restrictions, etc.)

All activities are undertaken at the client's own risk.

8. Insurance Passengers are covered by mandatory insurance in accordance with Croatian law. We recommend that clients arrange additional travel insurance (health, accident, cancellation) independently.

9. Complaints In accordance with the Croatian Consumer Protection Act, you have the right to submit a written complaint regarding our services.

Complaints can be submitted:

  • By email: info@chillrelaxandtravel.com
  • By mail: Makarska ulica 12, 21000 Split, Croatia

We will acknowledge receipt of your complaint without delay and provide a written response within 15 days.

If you are not satisfied with our response, you may submit a complaint via the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

10. Data Protection (GDPR) The Agency collects and processes personal data in accordance with:

  • The General Data Protection Regulation (GDPR)
  • Applicable Croatian data protection laws

Personal data is used solely for:

  • Booking and service delivery
  • Communication with clients

Data will not be shared with third parties except where necessary for service execution or legal obligations.

11. Jurisdiction Any disputes shall be subject to the jurisdiction of the competent court in Croatia.

12. Final Provisions By using our services, you confirm that you have read, understood, and accepted these Terms and Conditions. The Agency reserves the right to update these Terms at any time. The latest version will always be available on our website.

If you have any questions, feel free to contact us — we're here to make things simple, just the way travel should be.